Service Level Agreements (SLA)
Backup administrators provide a service to their users, either internal users such as business units in a large company or external users such as customers of a storage services provider. Backup administrators and users agree a contract as to when backups will be performed and with what minimum degree of success; this contract is called a Service Level Agreement (SLA). Backup administrators commonly use such agreements to provide users with the confidence that although the backup service is not under their direct control they will none the less obtain a suitable level of data protection. Unfortunately for all invlved, tools to measure and manage SLAs are not part of the standard bbackup toolkit and so SLAs are often paid no more than lip service.
WysDM for Backups provides visibility in to service levels and how they meet their agreements. WysDM gathers full backup information and combines it with the SLA details to provide a simple view of adherence. SLAs can be applied to servers, groups of servers or applications, with the ability to apply separate user-defined SLAs to separate parts of the business. Reports provide details on levels of service, with the new category of 'successful but not in SLA' in addition to straight success and failure. The Predictive Analysis Engine continually checks for violations of SLAs, either at ther per-backup or the overall business unit level, and alerts if SLAs have been, or are in danger of being, violated. Backup administrators are assured of backups that are not only successful but within the appropriate SLA.
WysDM for Backups provides visibility in to service levels and how they meet their agreements. WysDM gathers full backup information and combines it with the SLA details to provide a simple view of adherence. SLAs can be applied to servers, groups of servers or applications, with the ability to apply separate user-defined SLAs to separate parts of the business. Reports provide details on levels of service, with the new category of 'successful but not in SLA' in addition to straight success and failure. The Predictive Analysis Engine continually checks for violations of SLAs, either at ther per-backup or the overall business unit level, and alerts if SLAs have been, or are in danger of being, violated. Backup administrators are assured of backups that are not only successful but within the appropriate SLA.
